Reference — Noah Living × Sophia
Ten tools — Excel, email, Shopify and more — became one agentic platform that makes every single team stronger. Steered by people. Executed by agents.
From procurement and logistics to invoicing, controlling and customer communication: everything on one platform.
Spec sheet — Noah Living
Client
German D2C furniture brand, founded 07/2019: modular sofas, armchairs, beds
Sales
Own Shopify store, shipping across the EU + Switzerland
Production
Made to order by partner manufactories in Germany and Europe
Connected
Shopify · Stripe, PayPal, Revolut, Amex · DHL, GLS · Personio · the tax advisor's DATEV
Since
Founding customer
~15,000
Customers in the system
610
Creditors in the DATEV master data
~12,000
Items in the catalog
10 → 1
Tools into one system
Photography: Noah Living
01
Reference 01 — The company
Noah Living designs and sells modular sofas, armchairs and beds directly to consumers. Each piece is made to order by partner manufactories in Germany and Europe and delivered straight into the living room. The product is deliberately configurable: a single sofa model exists in hundreds of thousands of combinations of module, cushion and backrest color.
That configurability is the brand's strength — and the back office's daily problem. Every Shopify order becomes a purchase order to the manufactory, an order confirmation back, a shipping event, a customer question, a payment through one of four payment providers, a supplier invoice, an outgoing invoice with the destination country's correct tax rate and, at the end, a booking line for the tax advisor. A small team closed all of these loops by hand.
Fabric colors × modules × sizes — hundreds of thousands of variants. Each with its own production number.
02
Reference 02 — The starting point
Orders lived in the Shopify admin, production and suppliers in Airtable, outgoing invoices in easybill, bookkeeping in Lexware, the tax advisor in DATEV Unternehmen Online — and in between: Excel, email and paper notes. None of them knew about the others. Every handover was a person retyping data — and every process change meant rebuilding ten tools at once. Thousands of orders a year, each with six to seven documents, carried by six people in operations and finance.
L/01
Supplier invoices, order confirmations, shipping notifications and customer questions land in the same mailboxes. Someone had to read each one, classify it and type its contents into the right place.
L/02
An order confirmation can deviate from the order in price, delivery date, quantity or color code. Catching the error before production starts is worth money. Catching it after delivery is a complaint.
L/03
Stripe, PayPal, Revolut and Amex all settle differently — with fees and rounding that never quite match the invoice. Reconciling them against open items was a monthly slog.
L/04
Whenever the team wanted a rule that none of the ten tools offered, the options were paper notes or an integration nobody had time for. Precisely the processes that make Noah Living special were supported by no off-the-shelf tool.
L/05
Every supplier invoice needed a creditor number, general ledger account, tax key and cost center before it could be booked. Doing that by hand, line by line, was the bottleneck at month-end.
L/06
Selling B2C to Austria, the Netherlands, Switzerland and the rest of Europe means: the correct tax rate on every outgoing invoice — since early 2026 under the EU One-Stop-Shop.
“With the Sophia platform we can automate even highly specific processes and back-office tasks, saving countless working hours. At the same time, as the management team we get up-to-date status reports and analyses from virtually every part of the company within seconds — without depending on additional layers of management. It fundamentally changes how we can steer our company, and for us it is without question a revolution in how a business is run.”Dario Schröder, Founder — Noah Living
Stack — Before / After
Before — ten tools, connected by people
After — one system
The Shopify storefront remains the sales channel, the tax advisor keeps receiving DATEV files. Everything in between runs on the platform.
“Noah Living was the customer that taught the platform what a real back office looks like: one mailbox, six document types, four payment providers and a tax advisor waiting for clean files. They replaced ten tools with the platform and then built hundreds of their own automations on top. Everything we run for manufacturers today started there.”Simon Tüchelman, Founder — Sophia
03
Reference 03 — At work at Noah Living
The platform is connected to Noah Living's mailboxes, shop, banks and payment providers and runs the back office as a set of controlled, traceable workflows. The team works in a single inbox where every document already knows what it is and what should happen with it.
W/01
Every customer email sits prioritized on its order, with a reply already drafted. Every thread is classified on arrival — supplier invoice, order confirmation, customer inquiry, shipping notification, contract. Nothing goes out until a person presses the button.
W/02
The tax advisor books a ready-made DATEV export with document links — not a single line item is retyped. Every supplier invoice is read from the PDF, the creditor matched against the DATEV master data, every line item coded by Noah Living's own rules. Before any payment stands the approval flow.
W/03
A wrong price or delivery date becomes a review task before it costs money. For every manufactory order confirmation, an agent finds the order and compares price, date, quantities and item codes. Exact matches are filed silently; deviations land in the mail thread with the comparison attached.
W/04
The open items are right — every day, no phantom balances. Bank and PSP statements stream in continuously; unambiguous matches on amount, invoice number, IBAN, name and date confirm themselves, the rest remains a one-click suggestion. Fees and rounding count as settled.
W/05
Every payment run is signed off, every change is in the log. Due invoices collect into a SEPA payment run, missing bank details surface before the run, an approver signs off in the platform — then the file goes to the bank.
W/06
Every outgoing invoice carries the destination country's tax rate. Invoices and credit notes are generated from the order — compliant under the EU One-Stop-Shop, numbered on finalization, filed on the order.
W/07
The assistant answers questions against live data: orders, invoices, suppliers, bank movements. Every morning, a briefing lists what needs attention. Every autonomous action sits in the personal activity log — “what did the agent do, and why” is always visible.
W/08
Noah Living's own team has written hundreds of automations: rules on events and field changes, agents on business events, nightly and weekly check runs — in code or plain language, under the same approval and logging rules, without a ticket to a software vendor.
W/09
Because the platform holds orders, master data, documents and money, it replaced the tool stack. The Shopify storefront remains the sales channel, the tax advisor keeps receiving DATEV files — everything in between runs on the platform.
A typical example from their own automations: the rule that resolves the color selection of a configured sofa into the exact production variant the moment the order arrives — production and procurement see the correct item code from the first minute.
“We manage several hundred production orders a month, and with Sophia we were able to turn the countless individual tasks along the entire process — from order intake and processing through handover to our manufacturers and logistics to follow-ups, changes and bookkeeping — into a highly automated back-office workflow. What fascinates us most is the complexity of the processes and tasks: the most diverse file formats and layouts, individual IT systems and requirements of external partners — we can respond to all of it and automate all of it.”Operations & Finance Lead — Noah Living